Delete your account

Are you a provider on Depanna and do you want to stop? You can delete your account yourself. Here is what happens.

How to delete it

On depanna.com: log in, go to your dashboard, Profile, and choose “Delete my account” at the bottom.
In the Depanna Partner app: Settings, “Delete my account”.

You confirm with your password. Can't log in any more? Ask us via the contact page and we will do it for you.

What happens straight away

Your profile disappears from the search results and the map. Customers can no longer find or call you through Depanna.
Your Premium subscription stops. You pay nothing more.
You are logged out on the website and in the app, and you no longer receive notifications.

After 30 days

We delete your account for good: your profile, photos, services, the countries where you pick up and deliver, your statistics and your login details.

Changed your mind? Let us know within those 30 days via the contact page and we will restore everything. Your subscription does not come back by itself; you can take it out again.

What we keep

Invoices for payments you made. The law requires us to keep them for 7 years. They are held by our payment provider Stripe and in our accounts, and are not linked to a profile on Depanna any more.